FAQs
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Please see our Shipping & Returns page for the full information.
Can I cancel or amend my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at hello@prevayl.shop. We’ll always do our best to action your request.
However, because we aim to dispatch all orders the next working day, there may be times when your order has already been processed at our operations centre. In those cases, we’re unfortunately unable to make further changes.
If your order has already shipped, don’t worry – you may still be able to return it in line with our Returns Policy.
Which payment methods do you accept?
We accept a wide range of secure payment options to make checkout as easy as possible. These include:
- All major credit and debit cards (Visa, Mastercard, American Express, Maestro)
- PayPal
- Other leading payment providers available at checkout
All payments are processed safely using trusted, encrypted gateways, so you can shop with complete peace of mind.
How much does shipping cost?
Free standard shipping on all orders.
Please see our Shipping & Returns page for the full information.
Are any purchases final sale?
Most items can be returned in line with our Shipping & Returns, however there are certain products that we are unable to accept returns on. These will always be clearly marked before you complete your purchase, so you’ll never be caught by surprise.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I received a faulty product, what can I do?
We’re sorry if your order hasn’t arrived in perfect condition – we take product quality seriously and will make things right as quickly as possible.
If you’ve received a faulty item, please email us at hello@prevayl.shop with the following details:
- Your order number
- Clear photographs showing the fault
Our customer service team will review your case and guide you through the next steps, whether that’s a replacement, exchange, or refund in line with our Returns Policy.
Your satisfaction matters to us, and we’ll do everything we can to resolve the issue promptly.