Returns Policy

We want you to be completely satisfied with your purchase. If something isn’t quite right, we’ve made our returns process simple and straightforward.

Standard Returns

• We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return and post the item back to us.
  
• To start a return, please use our Returns Portal.
  
• Return enquiries can also be sent to returns@prevayl.shop. Please note we cannot handle returns through social media channels.
  

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition you received it.
  
• Be unworn, unused, and unwashed, with all tags attached.
  
• Be returned in the original packaging.
  
• Be accompanied by a receipt or proof of purchase.
  

For hygiene reasons, we cannot accept returns on certain items such as underwear, socks, or other intimates once opened.

Return Shipping Costs

• Return postage costs are £5, which will be deducted from your refundable amount.
  
• Please ensure you include your returns form inside the parcel to avoid delays.
  

Exchanges

• For size or colour exchanges, please use our [Returns Portal – Click Here] to request a live exchange.
  
• Exchanges are subject to stock availability. If your requested item is not available, we will process your return as a refund.
  

Sale Items

• Sale items are eligible for exchange or store credit only.
  
• Refunds are not offered on sale purchases unless the item is faulty.
  

Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it quickly.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason, without justification. The same return eligibility conditions apply (items must be unworn, unused, with tags, and in original packaging).

Refunds

• Once your return has been received and inspected, we’ll notify you of the approval status.
  
• Approved refunds will be processed back to your original payment method within 10 business days.
  
• Please allow additional time for your bank or card provider to post the refund.
  
• If more than 15 business days have passed since your refund was approved, please contact us at returns@prevayl.shop.
  

Additional Notes

• We recommend obtaining proof of postage when returning items.
  
• We are not responsible for items lost in transit if you choose not to use our returns portal.
  
• Returns that do not meet the conditions outlined above may not be accepted and may be returned to you.